Welcome to Fedshi. This Privacy Policy explains how we collect, use, and protect your personal information when using our platform, including our website (fedshi.com), mobile application (Fedshi App), and any related services or applications.

By accessing or using Fedshi or any associated websites or applications, you agree to the practices described in this Privacy Policy.

 

Definitions

• “Fedshi”, “we”, “us”, or “our” refers to the Fedshi platform (fedshi.com), Fedshi mobile app, and any affiliated applications or websites.
• “You” or “user” refers to any individual using the Fedshi platform or services.
• “Agreement” refers to this Privacy Policy and related terms.

 

Information We Collect

We may collect the following personal information from you:

• Full name
• Address
• Email address
• Phone number
• Date of birth
• Occupation
• Social media accounts (if linked)
• IP address
• Device and browser information
• Order and transaction history
• Survey responses, customer support conversations (including recorded calls)

We may also collect anonymous, statistical data for analytics and performance improvement.

 

How We Use Your Information

We use your personal information to:

• Register and manage your account
• Fulfill and deliver your orders
• Improve our services, platform design, and performance
• Communicate with you regarding your orders or promotional offers
• Conduct demographic and internal research
• Prevent fraud and ensure platform security
• Provide customer service and support

You may opt out of marketing emails or messages at any time through the “My Account” section or by contacting us directly.

 

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes stated in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

 

Your Responsibilities

You are responsible for:

• Keeping your login credentials confidential
• Ensuring your information is accurate and up to date
• Avoiding sharing personal data in public areas of the platform

We are not responsible for any misuse of your account due to weak passwords or negligent behavior. In such cases, you may bear the legal consequences.

 

Access, Update, and Deletion of Your Information

You may:

• Access or update your information via the “My Account” section
• Request account deletion by contacting us at [email protected] or calling 07807343434
• Opt out of promotional emails

 

Third-Party Services and Data Sharing

We may share your information with:

• Delivery and logistics providers
• Payment processors
• Affiliate companies within our group for internal operations
• Marketing and research providers (with anonymized data)

If our company or a portion of it is sold or transferred, user data may be included in that transfer. Your data will never be sold to external advertisers or third parties.

We may also use third-party tools such as Google Analytics or Firebase for analytics and performance improvement. These services may collect anonymized usage data to help improve user experience.

 

Children’s Privacy

Our platform is not intended for children under the age of 13 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such data without verified parental consent, we will delete it immediately.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Save login/session data
• Improve performance and functionality
• Analyze user behavior

You may disable cookies in your browser settings, but doing so may affect certain features of the platform.

 

Consent (Where Required by Law)

In regions where consent is legally required (e.g., the EU), we will seek your explicit consent before collecting or using personal data for analytics or personalized advertising.

 

Security Measures

We implement technical and organizational measures to protect your data, including:

• Encrypted servers
• Access control systems
• Secure authentication protocols
• Firewalls and intrusion detection

Despite our efforts, We encourage you to secure your device and account credentials.

 

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted here, and continued use of our services implies your acceptance of the changes.

 

Contact Us

If you have questions or concerns about this policy or your personal data, please contact us:

• Email: [email protected]
• Phone: 07807343434
• Website: https://www.fedshi.com